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What You Need to Know Before You Start

Access to net77 depends on your local law and the region you are in — we are straight about that. These legal terms cover account eligibility, how we handle your data, and what rules apply when you use bKash, Nagad, or Rocket to fund…

Eligibility by local lawbKash, Nagad, Rocket account conditionsData retention policyAccount access rightsContact path for legal queries
net77 What You Need to Know Before You Start
ACCOUNT SECURITY

How We Handle Data, Cookies and Account Access

We collect only what we need to run your account — your registration details, payment method references for bKash, Nagad, or Rocket transactions, and session data that helps us keep your account secure. We do not sell your data. You can request a copy of what we hold or ask us to delete your account by contacting support in writing.

Data Retention We keep your account and transaction records for as long as required by our policy. After closure, personal data is deleted or anonymised within the window stated in our retention schedule.
Cookies and Session Tracking We use session cookies to keep you logged in and to detect unusual account activity. You can manage cookie preferences through your browser — blocking them may affect account access on mobile.
Account Security Steps Login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact us immediately — we can lock your account while we investigate.
Change or Access Requests Submit a written request via email to update your registered details or receive a copy of your data. We process these within the timeframe set in our data policy.
LEGAL CONTACT

Reach Us for Legal or Policy Questions

If you have a question about your account eligibility, a data request, or how our terms apply to a specific payment you made via bKash, Nagad, or Rocket, our support team handles these directly. Use the channel that works for you — we keep response paths clear and documented.

Live Chat Open the chat window from any page on net77. Describe your legal or account query and our team will route it to the right person without delay.
Email Support Send a written request for data access, account closure, or policy clarification. Email gives you a documented trail for anything legally sensitive.
Account Help Centre Check the Help Centre for the specific policy article before contacting us — many eligibility and data-retention questions are answered there in plain language.

Common Questions About Our Legal Terms

These are the questions we see most often about account eligibility, data rights, and how our terms apply to payment activity. If your question is not here, contact support with a written description of your situation.

Yes. Access depends on your local law and the region you are in. You are responsible for confirming that using an account-based platform like net77 is permitted where you are.

We record a reference for each transaction — amount, method, and timestamp. We do not store your bKash or Nagad PIN. The wallet app handles that on their side, not ours.

Send a written request to our support email from the address linked to your account. We will confirm receipt and respond within the timeframe set in our data policy.

Yes. Submit a deletion request in writing through email support. We process closures and then anonymise or delete personal data within the retention window stated in our policy.

Payment references are anonymised after closure in line with our retention schedule. We do not retain any active wallet credentials once an account is permanently closed.

Raise it through live chat or email with a clear description of the issue. Legal and eligibility disputes are escalated internally — we document every step of the review.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.