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What You Agree To When You Use net77

These terms set out the rules that apply when you open an account on net77 and use our lobby, payment options, or any other service we provide.

Account eligibility appliesbKash, Nagad, Rocket payment rules coveredJurisdiction-dependent accessOne account per personTerms may be updated with notice
net77 What You Agree To When You Use net77
HOW WE HANDLE THIS

What We Do to Keep Your Account Safe

Our obligations under these terms run both ways. We commit to processing your bKash, Nagad, and Rocket transactions accurately, keeping your account data secure, and telling you clearly when terms change. Here is how we manage the key areas that affect your account day to day.

Account Security

We use OTP verification and session monitoring to protect your account. If we detect unusual access, we will pause the account and contact you via your registered mobile number before any action is taken.

Data Handling

Account data you submit — including your wallet number for bKash, Nagad, or Rocket — is held securely and used only for transaction processing and identity checks as outlined in these terms.

Terms Updates and Retention

We keep a record of the terms version you accepted at registration. When we update these terms, the previous version is retained internally so any dispute can be reviewed against the terms in force at the time.

Who to Contact for Changes

To request a correction to your account details or to raise a terms-related concern, contact us via live chat or the email address listed in your account profile — we will confirm receipt within one business cycle.

TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear, or you believe your account has been actioned in a way that does not match what is written here, our support team is the right starting point. You can raise a terms-related query through live chat inside the platform, by email, or through our social channels. We aim to acknowledge terms disputes promptly and route them to the right team.

Live Chat Open the chat widget inside your account dashboard for direct terms queries. The team handles account-level questions about these terms during active support hours.
Email Support Send a written terms query to our support address shown in the account help section. Email is the recommended path for formal disputes or requests for terms clarification.
Account Help Centre The help section inside net77 covers common terms questions around bKash, Nagad and Rocket payments, account limits and eligibility checks without needing to contact support directly.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work, what your rights are, and how specific situations — like a payment dispute or an account suspension — are handled under the rules you accepted at registration.

Yes. Any deposit or withdrawal you make through bKash, Nagad, or Rocket is covered by these terms. The wallet provider's own rules also apply alongside ours for those transactions.

Duplicate accounts are not allowed under these terms. If we detect multiple accounts linked to the same person, we may suspend access and review any pending transactions before deciding on next steps.

No. We will notify you of material changes via your registered contact. Continuing to use the platform after that notice is received counts as agreement to the updated terms.

You can raise a formal dispute through live chat or email. We will review the decision against the version of the terms in force at the time and respond through your registered contact method.

Yes. Access to net77 and the applicability of these terms depend on your local law and whether you are in an eligible region. Where local law conflicts with these terms, local law takes precedence.

Wallet updates — for example changing your Nagad or Rocket number — must be requested through account support with identity verification. We do this to protect your balance under these terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.